Refund policy

Refund and Exchange Policy

We are committed to offering our customers high-quality products and impeccable service. If you wish to return or exchange a product, please note the following conditions:

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1. Refund conditions

• Refund period: Any refund request must be made within 30 days of the customer receiving the generator.
• Condition of the generator: The generator must be returned with the same number of hours on the meter as at the initial delivery and must not have been used.
• Accessories: All accessories supplied with the generator must be included in their original packaging.
• Shipping costs: Shipping costs for returning the generator are entirely the customer's responsibility. If these conditions are not met, we will not be able to issue any refund.

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2. Exchange conditions

• Exchange period: Exchanges are possible within 30 days of receiving the generator.
• Condition of the generator: The generator must not have been used, and all accessories must be in their original box.
• Shipping costs: Return and reshipping costs are also the customer's responsibility.

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3. Return or exchange procedure

1. Contact our customer service: Let us know that you intend to return or exchange the generator by contacting us by phone or email.
2. Get a return authorization: You will be given a return authorization number.
3. Prepare the shipment: Carefully pack the generator and all accessories in their original packaging.
4. Ship the product: Return the generator to the address provided, at your expense. We strongly recommend using a tracked service to make sure your return is received.

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4. Exclusions

• No refund or exchange request will be accepted if:
  • The generator has been used or modified in any way.
  • Accessories are missing or not in their original packaging.
  • The generator is returned without following the time limits or procedures above.

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5. Refund processing time

Once the generator has been received and inspected to confirm that it meets our conditions, the refund will be processed within 10 business days.